Privacy Policy
This privacy policy for UR Creations & Lasercrafts Ltd, doing business as UR Creations and UR Creations & Lasercrafts (‘Company‘, ‘we‘, ‘us‘, or ‘our‘), describes how and why we might collect, store, use, and/or share (‘process’) your information when you use our services (‘Services’), such as when you:
- Visit our website at https://www.urcreations.mu, or any website of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at contact@urcreations.mu.
What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Age Requirements
Our Services are intended for users who are at least 16 years of age. If you are between 16-18 years old, you confirm that your parent or guardian has reviewed and agreed to this Privacy Policy on your behalf. We do not knowingly collect personal information from children under 16 years of age. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
Do we process any sensitive personal information?
We do not process sensitive personal information.
Do we receive any information from third parties?
We may receive information from public databases, marketing partners, social media platforms, and other outside sources.
How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
In what situations and with which types of parties do we share personal information?
We may share information in specific situations and with specific categories of third parties.
How do we keep your information safe?
In the unlikely event of a data breach that poses a risk to your personal information, we will:
- Notify affected users via email within 72 hours of becoming aware of the breach
- Report the breach to relevant authorities as required by law
- Provide clear information about what data was affected and steps being taken
- Offer guidance on protective measures you can take
- Implement additional security measures to prevent future incidents
You can report suspected security issues to contact@urcreations.mu with the subject line “Security Concern.”
What are your rights?
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights?
The easiest way to exercise your rights is by visiting Data Request or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use.
The personal information we collect may include the following:
- names
- phone numbers
- email addresses
- mailing addresses
- usernames
- passwords
- contact preferences
- contact or authentication data
- billing addresses
- debit/credit card numbers
Sensitive Information.
We do not process sensitive information.
Payment Data.
We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the reference/security codes associated with your payment instrument.
Social Media Login Data.
We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter, or other social media account. If you choose to register in this way, we will collect the information described in the section called ‘HOW DO WE HANDLE YOUR SOCIALLOGINS?’ below. All personal information that you provide to us must be true, complete, and accurate,and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similartechnologies.
You can find out more about this in our Cookie Policy.
The information we collect includes:
- Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports(sometimes called ‘crash dumps’ ), and hardware settings).
- Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
- Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
Information collected from other sources
In Short: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.
In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data(or user behaviour data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion. If you interact with us on a social media platform using your social media account (e.g. Facebook or Twitter), we receive personal information about you such as your name, email address, and gender. Any personal information that we collect from your social media account depends on your social media account’s privacy settings.
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To facilitate account creation and authentication and otherwise manage user accounts.
We may process your information so you can create and login to your account, as well as keep your account in working order. - To deliver and facilitate delivery of services to the user.
We may process your information to provide you with the requested service. - To respond to user inquiries/offer support to users.
We may process yourinformation to respond to your inquiries and solve any potential issues youmight have with the requested service. - To send administrative information to you.
We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information. - To fulfil and manage your orders.
We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services. - To enable user-to-user communications.
We may process your information if you choose to use any of our offerings that allow for communication with another user. - To request feedback.
We may process your information when necessary to request feedback and to contact you about your use of our Services. - To deliver targeted advertising to you.
We may process your information to develop and display personalised content and advertising tailored to your interests, location, and more.
For more information see our Cookie Policy - To post testimonials.
We post testimonials on our Services that may contain personal information. - To protect our Services.
We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention. - To administer prize draws and competitions.
We may process your information to administer prize draws and competitions. - To evaluate and improve our Services, products, marketing, and your experience.
We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience. - To identify usage trends.
We may process information about how you use our Services to better understand how they are being used so we can improve them. - To determine the effectiveness of our marketing and promotional campaigns.
We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you. - To comply with our legal obligations.
We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers.
We may share your data with third-party vendors, service providers, contractors, or agents (‘third parties‘) who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them todo it. They will also not share your personal information with any organisation apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.
The categories of third parties we may share personal information with are as follows:
- Data Analytics Services
- Data Storage Service Providers
- Cloud Computing Services
- Government Entities
- Order Fulfilment
- Service Providers
- Payment Processors
- User Account Registration & Authentication Services
- Website Hosting Service Providers
- Performance Monitoring Tools
- Product Engineering & Design Tools
- Social Networks
We also may need to share your personal information in the following situations:
- Business Transfers.
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. - When we use Google Analytics.
We may share your information with Google Analytics to track and analyze the use of the Services. - Affiliates.
We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us. - Business Partners.
We may share your information with our business partners to offer you certain products, services, or promotions.
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.
Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.
Our Services offer you the ability to register and log in using your third-party social media account details. Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such asocial media platform.
We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
In Short: We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
In Short: You may review, change, or terminate your account at any time.
Social Media: If you interact with us on social media, those interactions are governed by the respective platform’s privacy policies.
Product Photography: You can opt out of having your completed products photographed for marketing at any time by:
- Informing us when placing your order
- Contacting us at contact@urcreations.mu
- Using our Data Request portal
Order Updates: You cannot opt out of essential service communications related to your orders, account security, or legal notices.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
- Log in to your account settings and update your user account.
- Using our Data Request portal
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies.
If you have questions or comments about your privacy rights, you may email us at contact@urcreations.mu.
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ( ‘DNT’ ) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised . As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
We collect personalization information like your name, contact details, and preferences from previous orders (order details) to enhance your experience on our platform. This helps us tailor content, improve our services, and keep you informed about updates. We prioritize the security of your information and do not sell it to third parties.
We use the personalization data input by our users to produce orders and to send detailed previews.
Graphics Data: We keep uploaded/graphics data for a period of 12 months after order completion. We discard uploaded data on a yearly basis unless you request earlier deletion.
Account Data: User account information is retained while your account remains active and for 30 days after account deletion.
Transaction Records: Order and payment records are retained for accounting, warranty, and legal compliance purposes.
Marketing Images: With your consent, photographs of completed products are retained for up to 3 years for marketing purposes. You may withdraw consent at any time.
Communication Records: Customer service communications are retained for for quality assurance and dispute resolution purposes.
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated ‘Revised’ date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
We reserve the right to change, modify, or remove the contents of the Services at anytime or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services.
We also reserve the right to modify or discontinue all or part of the Services without notice at any time.
We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.
We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it.
To request to review, update, or delete your personal information, please visit: Data Request
If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) – contact@urcreations.mu
