We don’t accept returns or exchanges. Personalised items are made just for you, and the same applies to non-personalised items.

• The exception is a defect, or an engraving mistake on our side. Check your item when you receive or collect it and tell us straight away, with photos. We’ll replace it or refund you.
  
  
• Once you’ve checked and collected your item, we can’t offer a refund or replacement. Later faults on pens and lighters are covered by their manufacturer’s warranty: see our Warranty page.
  
  
• We engrave exactly what you approve, so please check names, spelling and dates in your preview. If the mistake is ours, we redo it free. If an approved preview had a typo, a new item is charged at cost.
  
  
• We photograph every personalised item before it leaves us.