F.A.Q
1. What materials are used in your jewellery?
All our jewellery is made exclusively from high-quality Sterling Silver 925, ensuring durability and a beautiful finish.
2. Can I get a personal message engraved on my jewellery?
Yes, we offer personalized laser engraving services. You can add a personal message, initials, or a special date to most of our jewellery items.
3. What types of gift items do you offer?
We offer a variety of premium gift items including Parker, Sheaffer, and Cross pens, Zippo and Clipper lighters, keychains, wooden USB drives, trophies, coasters, and corporate tags.
Browse here -> Gifts
4. How do I place an order for a personalized item?
To order a personalized item,
– Select the product you wish to personalize
– Enter your message in the text box provided
– Select the font/typography style you would like
– A live preview of your artwork will appear on the product image.
– Proceed to add to cart and make the payment.
– Our Team will contact you to finalize your order(s) with a final preview of your personalized item.
5. What are your shipping options and times?
- Port-Louis Pick-Up Point
- NULivrer Courier Delivery
- Postal Delivery
Please find our times for pick-up and delivery slots and more details about Delivery/Shipping here : Delivery
6. Do you have warranty on your products?
Yes, our Sterling Silver (925) comes with an implied warranty laser-engraved on each jewellery item ensuring purity and craftsmanship.
And also a first time free cleaning service is offered for jewellery bought with us.
Our premium pens come with a manufacturer’s warranty. Details of the warranty period and coverage are included with each purchase.
Find out more about warranties : Warranty
7. Can I preview my engraving before finalizing the order?
Currently, we offer a digital live preview feature on our website when filling your order details, where you can see a mock-up of your engraving before it is finalized.
Enter your text inside the text box and the preview will automatically appear on a product image on the same page.
A final preview will also be sent to your preferred contact platform (WhatsApp or Email).
Please note: Production is strictly placed on hold until you approve this final artwork preview.
8. Are your USB drives compatible with all computers and devices?
Our wooden USB drives are compatible with both Mac and Windows operating systems, ensuring easy use and accessibility. (exFAT / NTFS format)
They can also be connected to phones, by using adapters or by using selected Type-C models.
9. Is there a limit to the number of characters I can include in my engraving?
Yes, the maximum number of characters depends on the specific item due to size and space limitations.
This information is provided on the product page or will be advised after getting in contact on your preferred contact platform.
10. How do I care for my Sterling Silver 925 jewelry to prevent tarnishing?
Sterling Silver 925 can tarnish over time. We recommend keeping your silver jewelry in a cool, dry place and getting it cleaned regularly.
Find out more about jewellery care here : Jewellery Care
11. What services do you offer?
We offer :
– Laser engraving
– Laser cleaning
– Laser cutting.
Applicable to a variety of materials and products.
and Silver cleaning/repair services.
Find out more about our Lasercrafting services here : Lasercrafting
12. Can I bring items purchased elsewhere for engraving or repair?
Yes, we welcome items purchased elsewhere for engraving and repair services. Please contact our customer service for guidelines and pricing. You may send a picture on WhatsApp or by Email to get a quote
13. How long does it take to engrave an item?
- Pens, lighters, keychains and other gifts are ready the next day once you approve your preview.
- Silver jewellery takes 5 working days.
- Engraving your own item 1–3 days
- Laser cutting 1 to 2 weeks.
14. What is your returns policy?
We don’t accept returns or exchanges, personalised or not.
The exception is a defect, or an engraving mistake on our side: check your item when you receive or collect it and tell us straight away, with photos, and we’ll replace it or refund you.
Find out more on our Returns & Refunds page.
15. How can I track the status of my order?
We will notify by contacting to your preferred contact platform once your order is ready for pick-up.
For postal delivery, once your order is posted, you will receive your tracking number by WhatsApp or Email.
16. What payment methods do you accept?
We accept various payment methods including
- Credit/Debit Cards – Visa & Mastercard
- Juice – MCB
- Blink – Emtel
- POP – BankOne
- my.t money – my.t
- Scan To Pay – MauCas
- Bank Transfer – for WhatsApp orders
17. Are there any additional fees for personalization?
Personalization costs vary depending on the complexity and size of the engraving.
Pricing will be automatically updated on product page after input of your final choices.
18. Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders.
Please contact our customer service team for more information and to obtain a quote.
19. Are online payments safe on this website?
Yes, we use payment services from trusted local companies such as MIPS and MCB
20. Can I cancel or modify my order after it has been placed?
Once an order is placed,
- we will always get in touch with you by sending your order details and preview documents to finalize artworks for your order.
You can change your details until you approve your preview. Once approved, a personalised order can’t be cancelled.
- If we can’t reach you or don’t get your approval within 2 weeks, we cancel the order and refund you in full.
We kindly ask for your understanding in this matter.
21. Do you ship internationally?
We do not offer international shipping.
22. What happens if my order is lost in transit?
We will investigate thoroughly with the shipping carrier and if necessary, send a replacement at no additional cost to you.
23. Can I have my order delivered to my door?
Yes.
NULivrer delivers to your home or workplace (Rs.200)
or we can post it (Rs.150).
Jewellery goes by NULivrer or pick-up only.
24. How are items packaged for shipping?
All items are securely packaged to ensure they arrive in perfect condition. Jewellery is placed in their gift/protective boxes, while other gift items are appropriately secured.
25. What if I need my order by a specific date?
If you need your order by a specific date, please contact us before placing your order so we can confirm we can meet your date
26. What should I do if I receive a defective product?
We send previews of your orders and after completion, we send pictures of your final product before proceeding with delivery to ensure these issues are avoided.
It is your responsibility to verify and revert back if there are any visual issues.
You are strictly required to inspect your product upon delivery or collection. No refund or replacement will be considered after you have verified and collected your final product.
If a defect is found during inspection, please contact us immediately with photographs so we can arrange a replacement or refund.
27. How can I get a receipt for my purchase?
A generated receipt will be emailed to you at the time of purchase.
You will also receive your paid receipt by WhatsApp or Email.
28. Do you offer gift wrapping services?
Yes!
You may check “Gift wrap” checkbox when filling in your order details for available items.
29. Will photos of my personalized item be posted online?
We love showcasing our finished work on social media!
However, if your item contains sensitive personal information or you simply prefer it not to be posted, please let us know when placing your order and we will gladly respect your privacy.
30. Where is your pick-up point located?
While we don’t have a physical store just yet, you can easily pick up your order(s) at our pickup point in Port-Louis.
- Monday to Friday – 10:00 – 16:00
- Saturdays – 10:00 – 13:00
- Sundays – CLOSED
