Shop

Privacy Policy

INTRODUCTION

UR Creations & Lasercrafts Ltd (“we”) looks after the personal data you give us when you order or contact us, on our website, by WhatsApp, by email or on social media.

We follow the Data Protection Act 2017 of Mauritius.

WHAT WE COLLECT
  • Your name, phone number, email and delivery address.
  • Your order: the products, the names, dates, text, fonts and artwork you send us, and your previews and approvals.
  • Your account, if you open one: username and password. If you sign in with Google or Facebook, we receive your name and email from them.
  • The messages you send us by WhatsApp, email or social media.
  • Basic visit data on our website, such as your IP address, browser, device and the pages you view

We don’t see or store your card details: card payments are handled by MIPS through MCB. We don’t collect ID or passport numbers.

WHY WE USE IT
  • To make, preview, deliver and invoice your order, and to contact you about it.
  • To run your account.
  • To answer your questions and handle a defect or a refund.
  • To keep our website secure.
  • To understand how our website is used and to show our ads to people likely to be interested.
  • To share finished pieces, unless you tell us not to
WHO WE SHARE IT WITH

Only what each one needs:

  • NULivrer or Mauritius Post: your name, address and phone number, to deliver.
  • MIPS and MCB for card payments, and your bank or wallet (Juice, Blink, POP, my.t money, MauCas) when you pay with it.
  • The companies that host our website and send our emails.
  • Google and Meta, for sign-in, visit statistics and ads.
  • The authorities, if the law requires it.

We never sell your data.

PHOTOS OF YOUR PIECES

We photograph every personalised item before it leaves us, and we love sharing finished pieces on our website and social media.

If your piece shows personal details, or you’d rather we didn’t share it, tell us when you order. If you change your mind later, ask us through our Data Request page and we’ll take it down.

REVIEWS

If you agree when you leave a review, we may show your first name, the product and your review on our website.

HOW LONG DO WE KEEP IT
  • Your artwork and uploads: 12 months after your order.
  • Your account: while it’s open, and 30 days after you close it.
  • Order and payment records: as long as accounting and tax rules require.
  • Photos of finished pieces for our website and social media: up to 3 years.
  • Messages: as long as we need them for your order or a dispute.
KEEPING IT SAFE

Only we can access your data, and our website runs on secure hosting. If a breach puts your data at risk, we report it to the Data Protection Commissioner as the law requires and tell you by email within 72 hours.

YOUR RIGHTS

You can ask to see, correct or delete your data, or ask us to stop using it for marketing, through our Data Request page or at contact@urcreations.mu.

You can also contact the Data Protection Office of Mauritius.

AGE

Our website is for people aged 18 and over. If you’re below 18, a parent or guardian must agree to this policy for you.