Terms & Conditions

These terms apply to every order placed with UR Creations & Lasercrafts Ltd, on our website, by WhatsApp, by email or on social media. By placing an order, you accept them.

All prices are in Mauritian rupees (Rs.) and are final.
Full payment is due before we start your order.
Business orders of Rs.10,000 or more can start with a 50% deposit. The balance is due before collection or delivery.
We accept Visa, Mastercard, Juice, Blink, POP, my.t money and MauCas QR. For WhatsApp orders, we also accept bank transfer to MCB.

Before any custom work, we send you a preview by WhatsApp or email.
We don’t start until you approve it. Your approval by WhatsApp or email counts as written approval.
We engrave exactly what you approve, so please check names, spelling and dates carefully.
You can change your details until you approve. Once approved, a personalised order can’t be cancelled.
No reply? We remind you after 3 and 7 days. After 2 weeks without approval, we cancel your order and refund you in full.

You confirm that you own, or have permission to use, any logo, image, text or design you send us. You are responsible for any claim arising from it.
We may refuse artwork that copies someone else’s brand or work, or that is offensive.
We adapt your artwork to fit your item. You’ll see every change in your preview.
The photos, designs and text on our website belong to UR Creations & Lasercrafts Ltd. Please don’t reuse them without our permission.

Engraving colour and contrast depend on the material and its finish. Our Showcase page shows examples, and product photos are for illustration.
Hand-finished pieces may vary slightly from the photos.
If a price or description on our website is wrong, we’ll contact you before processing your order. You can then cancel for a full refund.
If an item runs out after you order, we’ll offer you an alternative or a full refund.

Laser engraving permanently changes your item. It can’t be undone.
By giving us an item, you confirm it’s yours, or that you’re allowed to have it engraved.
We may test on a hidden spot first. We’re not responsible for damage caused by coatings, plating or defects we couldn’t see.
Items of sentimental or exceptional value over Rs.10,000 need separate insurance, arranged before we start.
Our liability for any laser work is limited to 3× the service fee you paid, or Rs.5,000, whichever is less.

We check every item before it leaves us and photograph personalised items before handover.
Laser marking is permanent unless tampered with. Normal wear, impact, chemicals, misuse and extreme conditions aren’t covered.
Pens and lighters carry their manufacturer’s warranty. See our Warranty page.
For silver jewellery, please follow our Jewellery Care guide.

We deliver within Mauritius only.
Pick-up in Port Louis: free. Monday to Friday 10:00–16:00, Saturday 10:00–13:00.
NULivrer courier: Rs.200, 1–2 business days. West Coast: 2-3 business days.
Postal delivery: Rs.150. We post once a week, and delivery takes 3–5 business days after posting, with tracking.
Jewellery is never sent by post: courier or pick-up only. Lighters are shipped empty.
If a parcel is lost in transit, we investigate with the carrier and replace it free of charge where needed.
See our Delivery page for full details.

We don’t accept returns or exchanges. Personalised items are made just for you, and the same applies to non-personalised items.
The exception is a defect, or an engraving mistake on our side. Check your item when you receive or collect it and tell us straight away, with photos. We’ll replace it or refund you.
Once you’ve checked and collected your item, we can’t offer a refund or replacement.
We keep photos of every personalised item before it leaves us.

For sterling silver (925) jewellery only.
Your first cleaning is free for jewellery bought from us. After that, cleaning starts from Rs.200.
Polishing removes a very small amount of metal.
We repair and resize with care, but repairs can’t be guaranteed: heating can weaken metal.
Please collect repaired items within 6 months. After that, we can’t be responsible for them.

We love sharing finished pieces on our website and social media. If your piece shows personal details, or you’d rather we didn’t share it, just tell us when you order.
To deliver your order, we share your name, address and phone number with our courier. Our Privacy Policy explains how we handle your data.

We may update these terms and our prices. The version on our website when you order applies.
These terms are governed by the laws of Mauritius.
If something goes wrong, please contact us first and we’ll try to settle it within 30 days. If we can’t, the courts of Mauritius will decide.

We care about data privacy and security. By using the Services, you agree to be bound by our Privacy Policy posted on the Services, which is incorporated into these Legal Terms.

You may review our Privacy Policy by accessing this link : Privacy Policy

Please be advised the Services are hosted in Mauritius. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in Mauritius, then through your continued use of the Services, you are transferring your data to Mauritius, and you expressly consent to have your data transferred to and processed in Mauritius.