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F.A.Q

Frequently Asked Questions
General Questions
1. What materials are used in your jewellery?

All our jewellery is made exclusively from high-quality Sterling Silver 925, ensuring durability and a beautiful finish.

Yes, we offer personalized laser engraving services. You can add a personal message, initials, or a special date to most of our jewellery items.

We offer a variety of premium gift items including Parker, Sheaffer, and Cross pens, Zippo and Clipper lighters, keychains, wooden USB drives, trophies, coasters, and corporate tags.

Browse here -> Gift Collection

To order a personalized item,

– Select the product you wish to personalize
– Enter your message in the text box provided
– Select the font/typography style you would like
– A live preview of your artwork will appear on the product image.
– Proceed to add to cart and make the payment.

– Our Team will contact you to finalize your order(s) with a final preview of your personalized item.

  • Pick Up at our Port-Louis point (Weekdays 10:00 – 16:00 / Saturdays 10:00 – 13:00)
  • Free Regional Delivery (Port-Louis ONLY, with conditions)
  • Normal Postal Delivery
  • Express Postal Delivery
  • NULivrer Courier Delivery

Please find our times for pick-up and delivery slots and more details about Delivery/Shipping here : Delivery

Product Questions
6. Do you have warranty on your products?

Yes, our Sterling Silver (925) comes with an implied warranty laser-engraved on each jewellery item ensuring purity and craftsmanship.

And also a first time free cleaning service is offered for jewellery bought with us.

Our premium pens come with a manufacturer’s warranty. Details of the warranty period and coverage are included with each purchase.

Find out more about warranties : Warranty

Currently, we offer a digital live preview feature where you can see a mock-up of your engraving before it is finalized. 

Enter your text inside the text box and the preview will automatically appear on a product image on the same page. 

A final preview will also be sent to your preferred contact platform (WhatsApp or Email). Please note: Production is strictly placed on hold until you approve this final artwork preview.

Our wooden USB drives are compatible with both Mac and Windows operating systems, ensuring easy use and accessibility. (exFAT / NTFS format)

They can also be connected to phones, by using adapters or by using selected Type-C models.

Yes, the maximum number of characters depends on the specific item due to size and space limitations.

This information is provided on the product page or will be advised after getting in contact on your preferred contact platform.

Sterling Silver 925 can tarnish over time. We recommend keeping your silver jewelry in a cool, dry place and getting it cleaned regularly.

Find out more about jewellery care here : Jewellery Care

Service Questions
11. What services do you offer?

We offer :

– Laser engraving
– Laser cleaning
– Laser cutting.

Applicable to a variety of materials and products.

and Silver cleaning/repair services.

Find out more about our Lasercrafting services here : Lasercrafting

Yes, we welcome items purchased elsewhere for engraving and repair services. Please contact our customer service for guidelines and pricing. You may send a picture on WhatsApp or by Email to get a quote

Most standard engraving jobs are completed within the same day or next day after confirming artwork and placements.

However, custom high-precision laser cutting projects typically take 1 to 2 weeks, depending on the complexity of your artwork.

Due to the custom nature of personalized items, these cannot be returned or exchanged unless there is a defect in the product or an error in the engraving.

– To avoid these inconveniences, we always get in touch and send preview documents to finalize your orders.

Please find out ore about our Returns & Refunds policy here : Returns & Refunds

We will notify by contacting to your preferred contact platform once your order is ready for pick-up.

If you opted for Free Delivery service, we will get in touch to schedule your delivery based on our time slots

For postal delivery, once your order is shipped, you will receive your tracking number by WhatsApp or Email.

Payment and Pricing Questions
16. What payment methods do you accept?

We accept various payment methods including

  • Credit/Debit Cards (Visa & Mastercard)
  • Juice (MCB)
  • Blink (Emtel)
  • POP (BankOne)
  • my.t money (my.t)
  • Scan To Pay (MauCas).
  • Bank Transfer (for WhatsApp orders)

Personalization costs vary depending on the complexity and size of the engraving.

Pricing will be automatically updated on product page after input of your final choices.

Yes, we offer discounts for bulk orders.
Please contact our customer service team for more information and to obtain a quote. 

Yes, we use payment services from trusted local companies such as MIPS and MCB

Once an order is placed,

  • we will always get in touch with you by sending your order details and preview documents to finalize artworks for your order.
  • If we cannot reach you on your given contact details within 2 weeks, your order will be cancelled.

We kindly ask for your understanding in this matter.

Shipping & Packing Questions
21. Do you ship internationally?

We do not offer international shipping.

We will investigate thoroughly with the shipping carrier and if necessary, send a replacement at no additional cost to you.

Small items can be delivered to your door (postal delivery)

For larger items, it may be delivered to your closest local post office and you may pick up from the location.

All items are securely packaged to ensure they arrive in perfect condition. Jewellery is placed in their gift/protective boxes, while other gift items are appropriately secured.

If you need your order by a specific date, please contact us before placing your order to discuss express shipping options and ensure timely delivery.

Shipping & Packing Questions
26. What should I do if I receive a defective product?

We send previews of your orders and after completion, we send pictures of your final product before proceeding with delivery to ensure these issues are avoided.

It is your responsibility to verify and revert back if there are any visual issues.

You are strictly required to inspect your product upon delivery or collection. No refund or replacement will be considered after you have verified and collected your final product.

If a defect is found during inspection, please contact us immediately with photographs so we can arrange a replacement or refund.

A receipt will be emailed to you at the time of purchase.

You will also receive your paid receipt by WhatsApp or Email.

Yes!

You may check “Gift wrap” checkbox when filling in your order details for available items.

We love showcasing our finished work on social media! However, if your item contains sensitive personal information or you simply prefer it not to be posted, please let us know when placing your order and we will gladly respect your privacy.

While we don’t have a physical store just yet, you can easily pick up your order(s) at our pickup point in Port-Louis.

  • Monday to Friday – 10:00 – 16:00
  • Saturdays – 10:00 – 13:00
  • Sundays – CLOSED

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